Do you need help? Please call us at (740) 622-4941.
Coshocton, Ohio - (740) 622-4941
Mt. Vernon, Ohio - (740) 393-1663
LIFETIME JEWELRY CARE
Dean’s Jewelry has decades of experience caring for the appearance, craftsmanship and high quality of our jewelry, and we are dedicated to keeping your jewelry in top condition. For the lifetime of your purchase, we provide the following professional cleaning and general repairs on all our fine jewelry:
Your fine jewelry is always protected against manufacturer’s defects for up to 12 months from the date of purchase. In some cases, a piece must be sent to its designer for repair. The designer’s charges are not covered by our Lifetime Jewelry Care, but you will have the chance to review and approve all repair and shipping costs before work begins. Repairs are subject to the designer’s schedule.
Timing of repairs
We offer both Standard and Express turnaround time for our repair work:
We try to complete each service request as quickly as possible, but due to design and craftsmanship characteristics, some rings take longer than others. When we physically inspect your ring, we’ll let you know which turnaround time is possible. Although you can pay extra for Express service on repair work not covered by our guarantees, this is only offered when it is possible to complete the work within 48 hours.
When you purchase a fully set engagement ring or wedding band, we will furnish a complimentary insurance value appraisal conducted by our GIA-certified graduate gemologist. (There is a charge to appraise rings set with gemstones you provide.)
We recommend updating your appraisals at least every three years. When you request a revised appraisal, we must have your jewelry back in our store for reevaluation. We will complete this appraisal update, which is also complimentary, within 7-10 business days.
Choose the option to suit your schedule and budget:
We process your order as quickly as possible, with standard orders going out the next business day (Monday through Friday, excluding holidays), pending credit card authorization and verification. Orders placed on Saturday or Sunday are shipped the next business day. We do not offer shipping to P.O. addresses. Shipments to Alaska and Hawaii are shipped UPS 2-Day. For orders over $500, we require your signature on delivery, so please plan accordingly.
A few important notes about overnight delivery:
Most of our styles are available for immediate shipment, but our special selection and frequent high demand means some items may be temporarily unavailable. In these situations, we will contact you to determine if you’d prefer to special order the item, or cancel your order.
In accordance with state law, an 7.25% sales tax will be applied to purchases by OH residents.
We welcome the following credit cards:
We want to help make your purchase possible. Please call or email us about the financing we offer, or let us review our terms when you visit the store. Offer subject to credit approval, some restrictions may apply. Please see a store associate for details.
RETURNS & EXCHANGES
We want you to be delighted with your Dean’s Jewelry purchase. To help ensure your satisfaction, we accept merchandise for return within 30 days of the date of purchase (for in-store purchases) or delivery (for online purchases). Return merchandise must be in original, new condition. Please be aware that close-out items, exchanged items, custom orders, special orders and altered items are final sales and may not be returned or exchanged.
Returns on items purchased in our store at either 409 Main Street Coshocton or 1558 E Coshocton Ave. Mount Vernon must be made in person there.
Return of online purchases
We are pleased to offer free returns for online orders. Online orders must be shipped to 409 Main Street, Coshocton Ohio 43812, Attn: Support. When we receive your return, our Support Department will review it. Once your merchandise has been accepted for return, we will process your refund or exchange as quickly as possible – usually, within a few business days.
To be eligible for return, your purchase:
- We reserve the right to refuse any merchandise that is returned after 30 days or that doesn’t meet the above requirements. For deansjewelry.com orders, refunds will be made to the same payment method used for the original purchase.
Returns typically take no more than five days to process. Your refund should appear on your credit card statement within one to two billing periods, depending on the date of return.
Important note: Our shipping procedures and instructions, explained below, must be followed carefully to ensure the safe shipment and appropriate processing of your return. We are happy to clarify any of these steps – just call us at 740-622-4941 or email firstname.lastname@example.org.
Pre-authorizing your return
Please call 740-622-4941 or email email@example.com to request a Return Authorization (RA) number. This number will be emailed to you for merchandise that initially meets our return criteria.
Packaging your return
It is important to package your return carefully. Return merchandise must be received with the sales receipt and all original packaging and enclosures.
Shipping your return
We will send you a shipping label via email for the items being returned. Simply call USPS for pickup, or drop off your package at a USPS location.
You’re welcome to make your return in person. Merchandise purchased from deansjewelry.com may be returned to our store at 409 Main Street Coshocton, OH 43812
We offer a complimentary ring sizing as part of your purchase. Unfortunately, we aren’t able to size every ring, as some must be special ordered from the designer or sent to the designer for sizing. To place a special order, please note your ring size in the Comments section at checkout. We will contact you to confirm the timing and price.
Important notes about sizing: