FAQ

Choose the option to suit your schedule and budget:

• Ground shipping for domestic and international: Free
• FedEx Third Business Day: $15
• FedEx 2-Day: $20
• FedEx Overnight: $30

We process your order as quickly as possible, with standard orders going out the next business day (Monday through Friday, excluding holidays), pending credit card authorization and verification. Orders placed on Saturday or Sunday are shipped the next business day. We do not offer shipping to P.O. addresses. Shipments to Alaska and Hawaii are shipped UPS 2-Day. For orders over $500, we require your signature on delivery, so please plan accordingly.

A few important notes about overnight delivery:

• Orders requesting overnight delivery must be submitted by 3pm ET, Monday through Friday
• Overnight delivery orders placed Thursday after 3pm ET through Friday 3pm ET will arrive on Monday.

Most of our styles are available for immediate shipment, but our special selection and frequent high demand means some items may be temporarily unavailable. In these situations, we will contact you to determine if you’d prefer to special order the item, or cancel your order.

We ship all of our packages directly from our store in unbranded, discreet padded envelopes or boxes. All packages use the name “Deans”, so they in no way indicate that there are valuables contained inside.

If you choose an insured shipping option, all packages are insured by the US Postal Service and our jewelry store insurance company for complete coverage and peace of mind.

Refunds are accepted within 30 days of purchase and our full refund policy can be found here.

With some clear exceptions, returns & exchanges are accepted within 30 days of purchase and our full returns & exchanges policy can be found here. If you ever have a question, please also feel free to call the store, or send us an email. We’re here to help.

Don’t worry, we can help! We have over 500 different ring designs and diamond shapes in stock. We recommend booking a free, no obligation consultation. We would love to have you come into the store but if you prefer we offer either Zoom or Skype. We can talk you through the different ring styles and diamond shapes to help you get it just right. You can book your consultation here.

Don’t panic, we’re here for you! We recommend booking a free, no obligation consultation that’s conducted in store or through Zoom or Skype. We can talk you through the different ring styles and diamond shapes to help you get it just right, based on your style and preferences. Having helped thousands of customers select engagement rings over the years, we can help you take any hints given, no matter how small, and match them with a style you’ll both love, at the price that works in your budget. You can book your consultation here.

This is an age old question, but the key should be about finding a ring that suits both your partner's style and your budget. At Dean’s we believe Love isn't measured by the carat. Our expert jewelers can show you a range of options at different budgets.

Our diamond engagement rings start at just $199. After a 30 minute consultation, you’ll understand all the options available, and exactly how much you’ll need to budget to purchase a ring you’ll be proud to give. You can book your consultation here.

We recommend getting a ring equal to, or slightly larger than, you think she’ll need. The majority of our engagement rings come in a standard stock size or 6.5, and can be sized anywhere from a 5 to a 8.5 without any issue. Often we can order your ring custom sized to fit. While we always want to try and get the ring size correct the first time, even if you get it wrong, we can make it right!

Absolutely – with over 55 years experience, we’ve worked with thousands of clients to create their perfect engagement ring, wedding band or custom jewelry piece. Book a free online consultation today or stop into the store to discuss your design.

We feature both traditional wax hand carving, and state of the art computerized CAD design, to give you as many options as possible. We also have access to laser engraving services available to personalize any design.

Dependent on the product purchased from Dean’s Jewelry, our in-store engraver will engrave or personalize your jewelry piece. More advanced engraving services, such as fingerprints or custom handwriting engraving are also available. For specific requests, simply contact us with your requirements or drop into our store.

Yes, we always have interest free financing and layaway plans available to help you afford the jewelry of your dreams. You can find out full details via our financing page.

The largest difference between ourselves and other online jewelry stores is that we also have real brick and mortar jewelry stores in Coshocton and Mount Vernon Ohio. Dean opened our doors in 1966. Your emails and phone calls will always be answered by an owner, or full-time store employee, and never routed through a customer service department.

We have a full-time and very talented goldsmith with over 15 years of experience at the bench. His name is Luke Turner. He is Dean’s grandson. We make sure to keep our pricing and selection extremely competitive with other online stores, however, at Dean’s Jewelry you get the added benefit of working with a team specializing in making dreams happen. We understand how important each and every jewelry purchase is, and we have for over 50 years.

With 4 generations of experience, there is no more qualified store to trust with your jewelry purchase. Our team of immediate and extended family will ensure that you always receive a first class customer service experience. Everytime you walk through our doors, you will be working with an experienced member of our staff, and a family member is always available.

We credit our continued success, in large part to the relationships we are able to form with our customers. We strive to build a trusting relationship with honest information, straight-forward, no-haggle pricing, and an unending commitment to treat you the way we’d wish to be treated.

Dean Turner was a colorful character who was loud and loved to laugh. He believed in community, friendship, and making people feel special. He opened Dean's Jewelry, Coshocton in 1966. He loved jewelry because he believed it had the power to convey his values. Dean's son Tim joined the company a few years later as a bench jeweler. Tim believed in hard work, he understood business, and he LOVED diamonds. He traveled all over the world to see them and bring them back to Ohio. Michelle and Noah are Tim's children and the current owners of Dean's Jewelry. Together they opened a second location in Mount Vernon Ohio. They bring the best of everything they learned from Dean and Tim and continue to build a business built on family, community, friendships, and making sure all people feel special. To see our full story and learn about our business, check out our about us page.

We offer rewards towards future purchases. $1 reward for every $20 spent.

At Dean’s Jewelry, we believe in pricing our jewelry fairly the first-time and never use phony discounts or sales gimmicks. Therefore, we do not use year round discount codes or discount coupons. However, we know you love a great deal and frequently offer special promotions, heavily discounted sales items, and giveaways alongside our year round competitive prices. The best way to stay up to date with our current promotions is to follow us on Facebook.

Absolutely, and we recommend inspections of diamond jewelry every 6 months. There is never a charge for inspections and cleanings, whether your item was originally purchased from us or not, and you can take advantage of our professional clean and check as often as you wish. Free of charge, we inspect the prongs to help prevent any possible damage or loss of your gemstones.

Yes – we’re always happy to provide you with a free, written insurance replacement document for any item purchased from us.

If you wish to sell your jewelry, we will offer you a free, no obligation verbal offer for purchase.

For any items not purchased from us, we will provide you with a comprehensive, written insurance replacement document good for insurance, or private sale, at a fee of $150 per item. This price could fluctuate up or down depending on rarity and complexity.

We offer piercing earrings in several different styles. One or Two of our trained team members will be happy to pierce your ears for you. We recommend scheduling an appointment prior to coming in to ensure we have two piercers on staff.

We have many options for customizations, either by creating a brand new piece, or working with your existing jewelry. The best way to find out more is to book a free, instore or virtual viewing meeting with one of expert jewelers. Click here to book yours.

We do not offer clock repair services. We are able to replace batteries. However, we are unable to repair mechanical clocks. At this time, our local clock repair referrals have retired, and we have been unable to find a new reliable repair person.

We buy gold, silver, platinum and diamonds in all shapes, sizes and colors. Don’t worry if the pieces are broken, mismatched, out of style or completely destroyed – they’ll likely be worth something in cash. We are happy to work with you in determining what pieces are simply costume jewelry, and which have a recycling value. Our goldsmith is also available to assist in repairing or custom designing new jewelry from our existing pieces.

Yes – we’re always happy to refresh a piece of jewelry to help you fall in love with it again. Just bring it into store or contact us via our contact page with images and your request.

With over 15 years of experience, our highly skilled goldsmith, Luke Turner, has mastered all aspects of jewelry repair. We feature a state of the art laser welder, in addition to traditional repair techniques.

We offer both Standard and Express turnaround time for our repair work:

• Standard is 7 - 10 business days
• Express is 48 hours (appointment required)

We try to complete each service request as quickly as possible, but due to design and craftsmanship characteristics, some rings take longer than others. When we physically inspect your ring, we’ll let you know which turnaround time is possible. Although you can pay extra for Express service on repair work not covered by our guarantees, this is only offered when it is possible to complete the work within 48 hours.

We do watch battery replacement, watch strap replacement and some repair.

Watch battery replacements cost $10, and are done while you wait or the following day.

After initial cleaning by Dean’s Jewelry, we send any restring of necklaces and bracelets to our trusted restringing partner. We will re-string to your exact requirements.